Customer Service

Many people definition of Customer Service is different so is their level of expectation.

When people mention about Customer Service, Customer satisfaction comes to mind.

" What a customer remembers about a service is not just dependent on the usual suspects of first and last impressions. It is dependent on the " moments of truth", a phrase coined by Jan Carlson from Scandinavian Airlines.

A moment of truth is when an interaction take place between a customer and the service provider that can leave a lasting positive or negative impression on a customer.